Privacy Policy
Studio Herma’s Privacy Policy explains how we handle your information when you visit our website or buy from us. Our Cookie Policy, in the second section below, explains how we use cookies.
1. Introduction
Welcome to the Studio Herma website. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share and protect your information when you visit www.studioherma.com (the “Site”), buy from us, contact us or subscribe to our newsletter.
2. Who we are
Studio Herma is the data controller for personal information collected through the Site. We are Studio Herma, of Lumaneri House, Blythe Gate, Blythe Valley Park, Solihull, West Midlands, B90 8AH, United Kingdom. You can contact us at returns@studioherma.com.
3. Information we collect
• Information you give us: your name, email address, telephone number, delivery and billing address, order details, messages and enquiries, and newsletter subscription.
• Payment information: payments are handled by our payment provider. We do not see or store your full card details. We receive confirmation that payment was made.
• Information collected automatically: your IP address, browser type and version, operating system, device information, and how you use the Site (pages visited, time spent), collected through cookies as described in our Cookie Policy.
• Information from others: delivery status updates from our couriers.
4. Why we use your information
• Taking and delivering your order, handling returns and refunds: Contract
• Keeping tax, VAT and accounting records: Legal obligation
• Responding to enquiries and complaints, and customer service: Contract or legitimate interests (running our business and helping you)
• Preventing fraud and keeping the Site secure: Legitimate interests
• Analytics and improving the Site (non-essential cookies): Consent
• Sending newsletters and promotions: Consent, or for existing customers our legitimate interest in similar products, always with an easy way to opt out
5. How long we keep it
• Order and invoice records: at least 6 years, to meet tax and record-keeping requirements.
• Newsletter details: until you unsubscribe.
• Enquiries and complaints: [12–24 months] after the matter is closed.
• Cookie data: as set out in our Cookie Policy.
6. How we protect your information
We use measures to keep your personal information safe, including:
• Encryption: we use SSL/TLS encryption to protect data sent between your browser and our servers.
• Access controls: access to your personal information is restricted to authorised people only.
7. Who we share it with
We share information only where needed to run our business: our website and e-commerce platform (Squarespace), delivery couriers, our accountants and professional advisers. They may only use your information as we instruct or as the law allows. We may also share information where the law or a valid request from a public authority requires it.
We do not sell your personal information.
8. Transfers outside the UK
Some of our providers are based outside the UK or use servers there. Where this happens, we make sure appropriate safeguards are in place, such as the UK’s approved transfer mechanisms.
9. Cookies
We use cookies and similar technologies on the Site. See the Cookie Policy in the next section for what we use and how to change your choices.
10. Your rights
Under UK data protection law you have the right to:
• be told how your information is used, and to access a copy of it;
• have inaccurate information corrected;
• have your information erased, in some circumstances;
• restrict or object to how we use it;
• receive your information in a portable format, in some circumstances;
• withdraw your consent at any time.
To use any of these rights, email info@studioherma.com. We will respond within one month.
11. Marketing choices
You can unsubscribe from our newsletters and promotional emails at any time by clicking the “unsubscribe” link in any email, or by contacting us. We will still send you service messages about your orders.
12. Links to other websites
Our Site may contain links to other websites that we do not operate. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.
14. Complaints
If you are unhappy with how we use your information, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
15. Contact us
Studio Herma, Lumaneri House, Blythe Gate, Blythe Valley Park, Solihull, West Midlands, B90 8AH, United Kingdom
Email: info@studioherma.com · www.studioherma.com
Thank you for trusting Studio Herma with your personal information.
Cookie Policy
This policy explains how www.studioherma.com uses cookies and similar technologies, and should be read with our Privacy Policy above.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site work, remember your choices and, with your consent, tell us how the site is used.
2. How we use cookies
We use the following types of cookie on www.studioherma.com. Cookies that are strictly necessary do not need your consent. All others are only set if you accept them.
• Strictly necessary: Keeping the site secure, remembering what is in your basket and letting you check out. Examples: [e.g. crumb, cart cookies — complete from Squarespace’s current cookie list] Your consent?: Not required
• Analytics: Helping us understand how visitors use the site so we can improve it. Examples: [e.g. Squarespace Analytics cookies such as ss_cvr and ss_cvt; Google Analytics.
3. Your choices
• When you first visit the site, a banner lets you accept or reject non-essential cookies. Rejecting is as easy as accepting.
• You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, parts of the site such as the basket and checkout may not work.
4. How long cookies last
Some cookies last only until you close your browser (session cookies). Others stay for a set period, usually between [a few days and 13 months]. The banner’s settings panel lists the lifespan of each cookie.
5. Third-party cookies
Some cookies are set by services we use, such as our website platform and analytics provider. These providers have their own privacy policies, which we encourage you to read.
6. Changes to this policy
We may update this policy from time to time, for example if we add a new service. The date at the top shows when it was last changed.
7. More information
Our Privacy Policy explains how we handle your personal information. For questions about cookies, contact info@studioherma.com. You can also read the Information Commissioner’s Office guidance on cookies at ico.org.uk.